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Quitlines

North American Quitline Consortium
NAQC website offers information exchange, resources, and evaluation of quitlines in the United States and Canada.

Quitlines of North America and Europe 2006
A compilation of quitline operations and services in Canada, the United States, and the European Union produced by the North American Quitline Consortium and the European Network of Quitlines.

NAQC Policy Playbook (2008)
This web-based resource from the North American Quitline Consortium focuses on promoting the availability of quitline services following the passage of smokefree policies and tobacco excise tax increases.

Quitline Operations: Back to Basics
A resource guide that offers a compilation of lessons learned from the North American Quitline Consortium’s Third Conference Call Training Series. Available through the North American Quitline Consortium.

Pregnancy and Post-partum Quitline Toolkit
A product of the Healthcare Working Group of the National Partnership to Help Pregnant
Smokers Quit.

Smoking Cessation Quitlines Maps and Facts
Provides a state-by-state list of toll-free telephone numbers that offer counseling and information about quitting smoking. Available through the North American Quitline Consortium.

Quitline Operations: A Practical Guide to Promising Approaches (2005)
Available through the North American Quitline Consortium.

CDC Quitline Resource Guide: Strategies for Effective Development, Implementation, and Evaluation (September 2004)
Helps states, health care organizations, and quitline operators enhance existing quitline services, and inform those interested in learning more about population-based approaches to tobacco cessation. Published by the Centers for Disease Control and Prevention.

Linking a Network: Integrate Quitlines with Health Care Systems
The Linking a Network report of the Pacific Center on Health and Tobacco describes a new, emerging model for quitlines. In this model, quitlines expand beyond only providing services and take on a broader role as a centralized state resource for providing quitting information, using new cost-sharing approaches with private insurance to provide services, and serve as a referral center linking callers with health plan and community programs.

The California Smokers' Helpline: A Case Study (2000)
Provides background information, presents a rationale for the Helpline, gives an overview of services and describes quality of services.

Ask-Advise-Refer Fact Sheet on Quitlines
Ask-Advise-Refer is the American Dental Hygienists Association’s (ADHA) national Smoking Cessation Initiative (SCI) designed to promote cessation intervention by dental hygienists.

Publications:

Barland R, Segan CJ, Livingston PM, Owen N. The effectiveness of callback counseling for smoking cessation: a randomized trial. Addiction. 2001;96:881-889.

Ossip-Klein DJ, McIntosh S. Quitlines in North America: evidence base and applications. American Journal of Medical Science 2003;326(4):2001-2005.

Stead LF, Lancaster T, Perera R. Telephopne counseling for smoking cessation (Cochrane Review). In: The Cochrane Library Issue 2, 2004. Chichester, UK: John Wiley & Sons, Ltd.

Van Deusen, AM, Hyland, A, et al. Smokers' acceptance of "cold calls" offering quitline services data. Tobacco Control 2007;16(Suppl_1):i30-i32. Available at: http://tobaccocontrol.bmj.com/cgi/content/abstract/16/Suppl_1/i30

Zhu, SH, Anderson CM, et al. Evidence of real-world effectiveness of a telephone quitline for smokers. N Eng J of Med 2002 347;14: 1087-93.

Zhu, SH, Mercer T. Rosbrook, B. Pierce, JP. Smoking Cessation with and without: A population analysis. Am J Prev Med 2002;18(4):305-311.

Quitlines (December 2007)
Supplement published by the journal, Tobacco Control.